Privacy Policy

2.1. Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, contact number, country, and password.
• Profile Information: Information you add to your profile, such as profile pictures, biographical information, preferences, and favorites.
• Artist Information: If you register as an artist, we collect information about your performances, musical style, availability, and booking details.
• Venue Information: If you claim a venue, we collect information about your venue, including location, capacity, and available facilities.
• Payment Information: If you subscribe to our premium features, we collect payment information necessary to process your payment. Full payment details are processed by our secure payment providers.
• Communications: Information you provide when you contact us for customer support or communicate with other users through our Platform.

2.2. Information We Collect Automatically

When you use our Platform, we automatically collect certain information, including:

• Device Information: Information about your device, including IP address, device type, operating system, browser type, and device identifiers.
• Usage Information: Information about how you use our Platform, including pages visited, time spent, links clicked, and features used.
• Location Information: With your permission, we collect precise location information to show you nearby events and venues. You can disable location services in your device settings.
• Log Data: Information that web browsers, mobile devices, and servers typically collect, such as browser type, IP address, and the date and time of your request.

2.3. Information from Third Parties

We may receive information about you from third parties, including:

• Social Media: If you connect your social media account to our Platform, we may receive information from your social media profile.
• Business Partners: We may receive information about you from our business partners, such as venues and event organizers.

We use the information we collect to:

• Provide and Improve Our Services: Operate, maintain, and improve our Platform; develop new features and functionality; and understand how users interact with our Platform.
• Personalize Your Experience: Customize content and recommendations based on your preferences, location, and usage patterns.
• Process Transactions: Process your subscription payments and provide you with related customer service.
• Send Notifications: Send you push notifications about favorited artists, upcoming events, and special offers if you have enabled this feature.
• Communicate With You: Respond to your inquiries, provide customer support, and send you technical notices, updates, security alerts, and administrative messages.
• Marketing: Send you promotional communications about new features, offers, and events that may be of interest to you. You can opt out of receiving marketing communications at any time.
• Security and Fraud Prevention: Detect, investigate, and prevent fraudulent transactions, unauthorized access to our Platform, and other illegal activities.
• Legal Compliance: Comply with legal obligations and enforce our terms and policies.

We may share your information in the following circumstances:

• With Your Consent: We may share your information when you direct us to do so.
• Public Information: Information you post publicly on our Platform, such as artist profiles and public reviews, is visible to all users.
• With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as payment processors, cloud hosting providers, and customer support services.
• For Legal Reasons: We may disclose your information if we believe it is necessary to:
  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect our rights, privacy, safety, or property
  • Protect the rights, privacy, safety, or property of our users or others
  • Detect, prevent, or address fraud, security, or technical issues
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business or assets, your information may be transferred as part of that transaction.
• Aggregated or De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We do not sell your personal information to third parties.

Our Platform uses cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users. Cookies are small data files stored on your device that help us improve our Platform and your experience.

5.1. Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. They enable core functionality such as security, network management, and account access.
• Preference Cookies: Allow us to remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our Platform by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

5.2. Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and some parts of our Platform may not function properly.

5.3. Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want your online activity tracked. Our Platform does not currently respond to "Do Not Track" signals.

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls for our systems
• Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of your unique password and account information.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You can request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hola@canariaclub.com. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before responding to your request.

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at hola@canariaclub.com. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

Canaria Club is based in Spain, and we process and store information on servers located in the European Union. However, we may transfer, store, and process your information in countries other than your country of residence.

If we transfer your personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to a country that has not been deemed to provide an adequate level of protection for personal information, we will do so in accordance with applicable data protection laws, such as by using standard contractual clauses approved by the European Commission.

By using our Platform, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

For significant changes, we will make reasonable efforts to notify you, such as through a notification on our Platform or via the email associated with your account. Your continued use of our Platform after any changes to this Privacy Policy constitutes your acceptance of such changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: hola@canariaclub.com

For data subjects in the European Union, we have appointed a data protection representative who can be contacted at the email address above.

By using Canaria Club, you acknowledge that you have read and understood this Privacy Policy.